Reducing MTTR from 47 minutes to 12 minutes with guided triage
The Challenge
An SRE team at a mid-market SaaS company handled 200+ alerts per week across a Kubernetes-based microservices architecture. Mean Time to Resolution (MTTR) averaged 47 minutes, with on-call engineers spending significant time correlating alerts, checking recent deployments, and assembling runbooks.
The Solution
AstraOps integrated with their PagerDuty, Kubernetes cluster, and deployment pipeline. When an alert fires, AstraOps automatically correlates it with recent deployments, config changes, and similar past incidents. It presents a guided triage workflow with suggested root causes and pre-built remediation steps — all requiring human approval before execution.
Results
- MTTR reduced from 47 minutes to 12 minutes (74% improvement)
- On-call escalations decreased by 60%
- Runbook coverage increased from 40% to 95%
- Engineer satisfaction scores improved by 28 points
- Zero unreviewed automated actions in production
“The guided triage changed everything. Instead of fumbling through logs at 3am, I get a structured diagnosis with suggested fixes. And nothing runs without my explicit approval.
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